Scent Confessions

The FAQ edit... because great fragrance deserves zero confusion.

How much is shipping?

We offer FREE shipping on orders over £12 (Royal Mail Tracked 48)

For orders under £12 - £3.99 shipping fee will be added.

When will my order arrive?

Orders are usually dispatched within 1-2 working days.

From there, Royal Mail delivers Tracked 48 in 2-3 working days or Tracked 24 the next working day.

My item arrived damaged - what do I do?

If anything arrives damaged or not as expected, please contact us within 7 days of your delivery with photos & we'll make it right.

Contact us either via DM on Instagram @waxxnorfolk or via email; waxxnorfolk@gmail.com

Can I return my order?

We hope you love your Waxx delivery, but if there's an issue, let us know within 7 days of receiving your order. For hygiene reasons, used wax melts or diffusers cannot be returned.

How do I use my Kamezi Reed Diffuser?

1. Unpack your scent: Carefully unpack your Waxx glass diffuser bottle, refill bottle & reeds.

2. Open with care: Unscrew the safety cap on your refill bottle (you may need to press down & twist to release the seal.)

3. Pour into the vessel: Slowly pour the fragrance oil from the the refill bottle into your glass diffuser bottle.

4. Insert your reeds: Place all the reeds into your filled diffuser bottle, allowing them to soak up the oil for a few hours.

5. Activate the aroma: After a few hours, flip the reeds to begin diffusing the scent.

6. Position with intention: Place your diffuser in a safe, well-ventilated spot away from direct sunlight, heat sources, or little hands.

7. Enjoy your wonderful strong, long lasting Waxx scent!

Tip: Flip the reeds weekly from a stronger throw.

How long will my diffuser last?

On average, our 100ml diffusers last 8-12 weeks depending on room temperature, airflow, and how often you flip the reeds.

How many reeds should I use?

We recommend starting with 6-8 reeds for the perfect scent throw. Fewer reeds = lighter scent. More reeds = stronger diffusion.

How often should I flip the reeds?

For a scent refresh, flip the reeds once a week. Just make sure to do it over a sink or a surface you can wipe down - as the reeds can drip and the oils may mark furniture.

Why can't I smell my diffuser anymore?

Your nose might be used to it (scent fatigue aka "nose blindness" is real!) Try moving your diffuser to a different room or flipping the reeds to reset the aroma.

Are your diffusers eco-friendly?

Yes! Our base is non-toxic and vegan-friendly, we pair it with high-quality UK fragrance oils for a conscious scent experience. Refillable glass diffusers - made to last.

Can I reuse the diffuser bottle?

Absolutely. Just rinse it out thoroughly and refill it with the same scent or a new seasonal favourite. Less waste, more scent.

Where should I place my diffuser?

Pop it somewhere with good airflow (like a hallway, bathroom, or living room shelf) but away from direct sunlight, radiators, or open windows to avoid fast evaporation.

Do your diffusers contain alcohol?

Nope. Our base is eco-conscious, non-toxic and alcohol-free, made to be safer for you and your space without compromising on scent throw.

My reeds are dusty - What should I do?

Reeds can get dusty. If your scent's fading, replace with a fresh set to keep things flowing.

Can I top up my diffuser with a different scent?

It's best not to mix. Finish one scent completely and rinse the bottle before switching, trust me the mash up isn't always cute.

What size are your diffusers?

Our reed diffusers contain 100ml of premium fragrance blend, lasting up to 8-12 weeks.

Are your reed diffusers refillable?

Yes! All Kamezi diffusers are designed with sustainability in mind. When your scent runs low, you can refill using our refill bottles - so you can enjoy the fragrance you love without the waste.

How do I use Waxx melts?

1. Snap a melt: Break one melt whilst the clamshell is closed, like breaking a cube of chocolate.

2. Pop one out: Take a single wax melt & place it in the top dish of your wax melt burner. (For a stronger scent throw I use 2 snaps in the dish.)

3. Add heat: If using a tea light burning, light a 4 hour, unscented tea light and place in underneath. For an electric burner, simply switch on.

3: Let it melt: As the wax melts, your space will fill with luxurious fragrance.

4. Reuse or refresh: One melt can be re-melted multiple times until the scent fades. Once it does, let it cool, remove the wax and replace with a new one.

Tip: If you're thinking about buying a new burner, look for one with a silicone dish, they make refreshing & changing fragrances so much easier because the wax simply pops out in one go.

How long does each wax melt last?

Each melt aka "snap" gives you around 8-12 hours of scent (some even longer, depending on your burner and scent strength). There are 5 "snaps" per clamshell so 60+ hours of scent.

What are Waxx melts made of?

We use natural soy wax and strong UK fragrance oils - no nasties, no parrafin, just dreamy blends that throw scent like no other.

What do I need to use wax melts?

All you need is a wax burner (either tealight or electric) and a moment of calm to enjoy them!

Handy tip: I find the electric burners are much easier to use as they have a removable dish so refilling your wax melts &/ or changing scents is much easier, especially if you choose a burner with a silicone dish because the melts just pop out in one go.

Can I mix different scents together?

Absolutely! Get creative and blend two scents for a custom combo - just be mindful of not overfilling your burner.

How do I remove used wax from my burner?

Let it cool, then gently pop it out. If it's stuck, relight the tealight for a few seconds and wipe it away with a cotton pad or kitchen towel.

Handy tip: I find the electric burners are much easier to use as they have a removable dish so refilling your wax melts &/ or changing scents is much easier, especially if you choose a burner with a silicone dish because the melts just pop out in one go.

Are Waxx melts pet/child safe?

Our melts are made from non-toxic soy wax, but like any fragrance product, always keep them out of reach of children and pets when in use.

How strong are your melts?

They're designed to fill the room, not fade into the background. If you love a bold scent that lingers, you're in the right place.

Where should I store my spare wax melts?

Somewhere cool, dry and out of direct sunlight. Keep them in their original packaging and for extra measures in a sealed container to lock in that juicy scent until you're ready to melt.

Waxx Tip: A drawer or cupboard (away from little hands!) is perfect - think of it as your personal scent stash.

How many melts should I use at once?

We recommend starting with one - our scent is strong AF. But hey, if you want to double up, go wild (just don't overflow your burner!)

Can I re-melt used wax?

You can re-melt it until the scent fades. Once it's no longer throwing fragrance, it's time for a fresh melt and a new mood.

Can I leave a wax melt burner on overnight?

Short answer: no. As dreamy as that night-long scent sounds, it's best to burn melts while you're around and awake... safety first, always.

What size are your wax melts?

Our wax melts are poured into 50g recyclable clamshells, designed to be snapped into 5 cubes. If you like a stronger smell I would suggest adding 2 "snaps" each time.

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